Help
Orders, packing, returns
Guest checkout, Stripe payments, and freight from the warehouse that packed the SKU.
When does an order leave the warehouse?
After Stripe captures payment. Pack time is on the SKU — typically 3–12 days at the origin hub — then outbound freight to the address on the receipt.
Where is my tracking?
A tracking code is issued when payment clears. Open Orders on this device, or paste the order id / tracking code below. Receipts live in this browser after you return from Stripe.
Can I return a lot?
Unused items in original packing may be returned within 30 days of delivery. Start from the receipt, call 503-758-1549, or email [email protected] with the order id. Origin return freight may be deducted unless the SKU arrived damaged or not as described.
Why are there millions of SKUs?
Nexorta lists origin runs — brand, colorway, material, and warehouse run — as distinct SKUs. Search a noun (lamp, kettle, parka) rather than browsing the whole catalog.
Do you store my card?
No. Card details stay on Stripe. Nexorta never sees a card number. Paid totals are recomputed from the live catalog, not from the browser.
How do I pay?
Guest checkout. Add a Stripe secret key on the server to take live payments. No Nexorta account is required.
Are you connected to a factory or CJ / Zendrop?
CJ is connected across six docks. Harbor Mill is the CJ US warehouse. Prairie Fill is the seventh dock, waiting on a Doba Retailer API key. Each aisle lists USA lots first, then origin fill.
Contact
Email [email protected] with your order id. Include the tracking code from the receipt if the lot already left the dock.